Codify Infotech

Frequently Asked Questions

How will my item be personalised?

Personalisation is done by machine embroidery on all garments and blankets. Embroidery is a more beautiful and permanent form of personalisation and we believe the quality is far superior versus a print that is able to fade or scratch off quite easily.
Personalisation on bags and lunchboxes is done by heat press.

Can I change the personalisation?

We offer a 30-minute grace period, in which you can email or send a WhatsApp message if there are any changes to your personalisation. We will try our best to accommodate your request. After this window expires, we will be unable to amend the order. 

Email: support@izaakazanei.com

WhatsApp: +971 50 579 5125

Can I see a personalised item in person?

Certainly! Our office is open from Monday to Friday, 10 am – 6 pm GST. Our Showroom Address is:

Office 3402-3403, Cluster X2, Jumeirah Lake Towers, Dubai, United Arab Emirates. You can also get in touch with us on our Contact Page. All our items are housed here, and you are able to take a look at our full showroom.

Can I use multiple discount codes on my order?

Please note that you can only apply one discount or promotion code per order. If you enter multiple discount codes, the last one entered will be applied and any prior codes will be disregarded. 

My order is confirmed but I forgot to apply my discount code, what do I do?

Once the order is confirmed, we can no longer apply any discount code. 

If any case you were unable to apply the discount code, or the code does not work, please contact our support team at support@izaakazanei.com. We will do our best to offer you an alternative solution.

How long will it take to receive my order?

Orders placed before 1 PM (Monday to Saturday) will be dispatched on the same day. Any order that comes in on a Saturday, after 12 PM, will be processed on the following Monday.

Once your order is with the courier, the delivery time is no longer within our control, but we estimate a delivery time of between 2-3 working days for Other Emirates, 3-5 working days for GCC countries, and 5-7 working days for international orders.

How can I track my order?

Full tracking information will be provided as soon as it is available from the courier. This will be sent to you via email once your item has left our warehouse. 

What do I do if I realise I put the wrong address/contact details?

Please email us at support@izaakazanei.com with the order number and correct details as soon as you can so we can amend these with our courier. In some cases, it may be too late, and the item may be at a depot, in which case you will have to organise a collection or a re-delivery. We will always work as hard and as fast as we can to ensure you get your order as quickly as possible.

You may also send a message on our WhatsApp at +971 50 579 5125.

What happens if I am not satisfied with my order?

We endeavor to keep all our customers happy and to provide the utmost best service. If you are unhappy with your purchase, please send an email to support@izaakazanei.com with as much information as possible. We will be able to offer you a refund as per our Refund Policy stated here. Due to the nature of personalised items, they are not eligible for refund or exchange, unless the personalisation has been done incorrectly. 

What if my items are damaged or incorrect?

If you have received a damaged or incorrect item, please contact our support team at support@izaakazanei.com with a photo of the damaged, or incorrectly shipped item, along with the order number.

I want to send a gift to somebody; how will this be packaged?

We do not send any paperwork in our packages; everything will be sent to you over email. We also do not include any retail prices on our tags. If your order is a gift and requires a special Gift Card, we include these complimentary – please select Gift Card at checkout and add your message, and we will make sure this is included in your order.

How does the Charity Donation work?

For every order that comes into Little IA, we pledge to give a donation to charity. These charities have been selected by our management team and will change on a rotational basis. The donation value is at our company’s discretion. If you have a charity you would like us to take a look at, we’re always looking for beautiful causes around the world. To read more about this, head to Our Mission page. 

Gift cards

We offer E-gift cards for the value of AED 100, AED 200, AED 300, AED 400, AED 500, and AED1000.

The gift card details are sent directly to your email address and contain information on how to redeem it. If you experience any issues, please contact our support team at support@izaakazanei.com.

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