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Frequently Asked Questions

How will my item be personalised?

Depending on the item and texture, your item will be personalised either by machine embroidery or by hand. Embroidery is a more beautiful and permanent form of personalisation and we believe the quality is far more superior versus a print that is able to fade or scratch off quite easily.


Can I change the personalisation?

As we understand embroidery can take time, and we want to get your items to you as soon as possible, we send the items to our Studio for personalisation as soon as we receive your order. Because of this, we offer a one-hour grace period, in which you can email us if there are any changes to your personalisation. After this window expires, we will be unable to amend the order, however you can email us at info@izaakazanei.com with the order number and necessary amendments and if we are able to make the change, we will of course always aim to do so. 


Can I see a personalised item in person?

Yes sure! Our offices are open from Sunday to Thursday, 9am – 6pm. Our Showroom Address is:

IZAAK AZANEI DMCC, Level 34, Cluster X2, Jumeirah Lake Towers, Dubai, United Arab Emirates. You can also get in touch with us on our Contact Page. All our items are housed here and you are able to take a look at our full showroom.


How does the Charity Donation work?

For every order that comes into Little IA, we pledge to give a donation to charity. These charities have been selected by our management team, and will change on a rotational basis. The donation value is at our company’s discretion. If you have a charity you would like us to take a look at, we’re always looking for beautiful causes around the world. To read more about this, head to Our Mission page. 


How long will it take to receive my order?

We aim to dispatch your order as soon as we can. For non-personalised items, we will dispatch your order on the same day, if it comes in before 12pm. For any order that comes in on a Thursday, it will be processed on the following Sunday. Once your order is with the courier, the delivery time is no longer within our control, but we estimate a delivery time of between 1-2 working days for local orders, 3-5 working days for GCC orders and 7-10 working days for international orders. For Personalised items, personalisation can take 5-10 business days, after which your item will be dispatched. We will notify you by email once your item is dispatched, and full tracking information will be provided.


How can I track my order?

Full tracking information will be provided as soon as it is available from the courier. This will be sent to you via email once your item has left our warehouse. 


What do I do if I realise I inputted the wrong address / contact details?

Please email us at info@izaakazanei.com with the order number and correct details as soon as you can so we can amend these with our courier. In some cases, it may be too late and the item may be at a depot, in which case you will have to organise a collection or a re-delivery. We will always work as hard and as fast as we can to ensure you get your order as quickly as possible.


What happens if I am not satisfied with my order?

We endeavor to keep all of our customers happy and to provide the utmost best service. In the event that you are unhappy with your purchase, please send an email to info@izaakazanei.com with as much information as possible. We will be able to offer you a Refund as per our Refund Policy stated here. Due to the nature of personalised items, they are not eligible for refund or exchange, unless the personalisation has been done incorrectly. 


I want to send a gift to somebody, how will this be packaged?

We do not send any paperwork in our packages, everything will be sent to you over email. We also do not include any retail prices on our tags. If your order is a gift and requires a special Gift Card, we include these complimentary – please select Gift Card at checkout and add your message, and we will make sure this is included in your order.


 

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