IZAAK AZANEI DMCC is dedicated to offering the highest levels of quality and service. If you are not satisfied with your purchase, returns are accepted on all our products if sent back to us within fourteen (14) days of your receipt of the ordered merchandise. Please note that we do not provide any returns paperwork in the delivery box. To make a return, please email us at firstname.lastname@example.org and clearly indicate the reason of your return. Please include as many details as possible.
*Due to the nature of personalised products, they are not eligible for refund or exchange unless they have been personalised incorrectly.
Item(s) purchased online can be returned via post and must be returned in their original, unused condition, with all tags intact. IZAAK AZANEI will not accept returns for any items that have been worn and /or tags removed.
When sending the item(s) back to us from outside the UAE, the customer must remember to classify the item(s) as a 'Return'. The item(s) must not be classified as merchandise otherwise it will be sent back to the customer.
We inspect all returns and reserve the right to deny or refuse a full credit based on the returned condition. Please note that refunds received outside of this 14-day period will not be accepted. By purchasing from IZAAK AZANEI DMCC you accept these terms and conditions.
All returns can be sent to the following distribution centre:
IZAAK AZANEI DMCC, Level 34, Cluster X2, Jumeirah Lake Towers, Dubai, United Arab Emirates
Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs, unless the item has arrived damaged or incorrect. If you request a refund, you will be refunded for the price of the item purchased but not the cost of shipping.
Exchanges: If you require a different item, you will need to place a new order online and return the original item for a refund.
International returns: All items must be returned within fourteen (14) days of receipt. You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. If your parcel is stopped in the UAE customs and a charge is levied, we will refuse payment and the package will be returned to you. IZAAK AZANEI is not liable to pay customs duty for returned goods under any circumstances.
Your order will be refunded the day it arrives back to our headquarters. Please allow 7-10 working days from receipt of a return for us to process a refund or exchange. Once a refund is processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the confirmation email, please allow a further 5-10 working days for the refund to enter your account. This period is dictated by your bank or card issuer and is outside our control. Your refund will be refunded back onto the original debit or credit card you used to make the purchase.
Faulty items: IZAAK AZANEI DMCC endeavours to satisfy all customers and if in the event an item is faulty or a personalisation is incorrect, we will immediately replace the item once the item arrives back to our warehouse. This is subject to product availability. If the item is not available, a full refund will be issued back to the original card used.
We strongly recommend when returning items to us that you use recorded or special delivery that insures you for the value of the goods as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.
For any further information on returns, please contact us at email@example.com.