Shipping & Delivery
We will aim to dispatch the goods ordered by you as soon as possible after your order has been accepted by us to the postal address you have provided in your order. In some cases, the item you have ordered may be available in a different warehouse and this could lead to a small delay in the delivery in your item. If this happens, we will inform you by email.
For Personalised items, personalisation can take up to 1-2 working days, and so the item will be dispatched accordingly.
Please note that if your order has been shipped you will no longer be able to cancel the order and will have to follow our Returns Policy. For Personalised items, there is a one-hour window whereby you can amend or change the order, however, after this period, the item(s) will have left our offices for Personalisation in an effort to get the item(s) to you as quickly as possible and will not be able to be amended or changed.
Weight of delivery is recorded prior to shipment and the assigned courier can verify proof of weight. Weight of shipment can be verified against weight of underlying contents of each delivery. Weight of each delivery is recorded to serve as proof of contents of each underlying package. Please note that we do have CCTV footage in our international packing station, which can act as proof of package contents if a dispute were to arise.
Shipping rates are at the discretion of IZAAK AZANEI DMCC. You will be notified via email when your order is dispatched.
Items are either dispatched on the same working day or the next working day depending on the time of order and availability of the product in the warehouse. Our business days are in accordance with the UAE and run from Sunday to Thursday. If an order is placed on Thursday, it will be processed on the following Sunday.
Estimated delivery time is between 7-10 business days once your item has been dispatched. In some instances, items of fur may not lawfully be imported into the destination country. The customer must ensure the product can lawfully be imported into the destination country. Deliveries outside of the UAE may be subject to import taxes, customs duties and other fees levied by the destination country. All orders are delivered duties unpaid and all import taxes, duties, and customs fees as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at time of delivery. Please note that we have no control over these charges and cannot predict their amount.
All shipments outside of the UAE should arrive within their specified timescale stated, should there be no customs delays. Please note that the timescales stated are after dispatch of the items. Delays after dispatch are out of our control. We will provide all the necessary tracking information and will actively follow-up with the courier to ensure timely receipt of your order, however, once the item has left our warehouse, the arrival time is out of our control. We will always update you if we learn of any delay to your order.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside our control. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.